Privacy Policy

1. Who we are

This policy explains how Aharon & Ita Corp, a Florida corporation doing business as TrackSite (“we”, “us”), handles personal information on tracksite.app and in the TrackSite app. Questions: hello@tracksite.app.

2. What we collect

Account information: name, email, company, role and password (stored only as a secure hash).
Project content: what your company enters or uploads, such as budgets, payments, invoices, receipts, photos, plans, daily logs, and names and contact details of subcontractors, vendors and project owners.
Billing information: handled by Stripe. We never see or store full card or bank account numbers; we keep the plan, status and invoice history.
Technical information: IP address, browser and device type, and logs of requests and errors, used to run and secure the Service.

3. How we use it

To provide and support the Service, process payments, send service emails (invitations, receipts, password resets, billing notices), keep the Service secure, prevent abuse, and improve TrackSite. We do not sell personal information, we do not share it for cross-context behavioral advertising, and the app has no advertising trackers.

4. Your company controls project data

Project content belongs to the TrackSite customer (the contractor company). We process it on that company’s behalf and according to its instructions. If your information is in a contractor’s project and you want it accessed or changed, contact that company; we will help them respond.

5. AI processing

When you use AI features, the relevant content (for example an invoice image or the project data for a weekly report) is sent to our AI provider, Anthropic, to generate the result. Anthropic processes it under its commercial terms, which do not allow it to use our API data to train its models.

6. Service providers

We share data only with providers that help us run TrackSite, under contracts that limit their use of it: Render (hosting and database, United States), Stripe (payments), Anthropic (AI features and the website assistant), LiveAvatar and ElevenLabs (the website assistant’s voice and video), Google Workspace (our email), Cloudflare (domain and DNS) and an email delivery provider for service emails. We may also disclose information when the law requires it, to protect rights and safety, or as part of a merger or sale of the business, with notice to you.

7. Website analytics and session recordings

On the website tracksite.app (not inside the TrackSite app) we measure visits with our own first-party analytics, run on our own servers, not by an outside analytics or advertising company. It records the pages you view, the link you came from, clicks, how far you scroll, time on each page, your device and browser type, and your approximate location (country and city, worked out from your IP address; the IP address itself is not stored). It also makes a session recording of each visit: a replay of what appeared on the page and how you moved, scrolled and clicked, which we may also watch live. Anything you type into a form field is masked and never recorded. Visits are linked by a random identifier kept in your browser only until you close the tab; no cookie is set. We use this only to understand and improve the website. Recordings are deleted after 7 days and visit data after 30 days. Nothing of this runs inside the app, so your project data is never recorded.

8. Katya, the website assistant

On tracksite.app (not inside the app) you can chat with Katya, an AI assistant, by typing or by voice and video. Her answers are generated by Anthropic (Claude). We keep the text of the conversation, and any email or phone you give her, for 90 days to answer you and improve the assistant; if you ask her to pass a message to our team, it is emailed to hello@tracksite.app. Voice and video calls run on LiveAvatar (the talking avatar), and her Spanish voice on ElevenLabs: they process your voice to transcribe it and speak the reply. We receive only the text, never audio or video recordings. Do not share card numbers, passwords or other sensitive data in the chat.

9. Cookies and local storage

The website does not use advertising or third-party tracking cookies. The app stores your sign-in session and language choice in your browser so you stay signed in. The site loads fonts from Google Fonts.

10. Retention

We keep account and project data while your company’s account is active. Deleted projects are permanently erased after 30 days. After a subscription ends, data is kept read-only for 12 months, so it can be exported or the account reactivated; we email the company’s administrators 30 days before deleting it, and it is then permanently deleted, including from backups as they rotate in their normal cycle (within 35 days). Billing records are kept as long as tax and accounting laws require. Logs are kept for a limited time.

11. Security

Data is encrypted in transit (HTTPS). Passwords are stored as salted hashes. Each company’s data is separated from every other company’s, and access inside a company follows the roles its administrators set. No system is perfectly secure; if a breach affects your personal information we will notify you as the law requires.

12. Your choices and rights

You can see and update your account information in the app, and your company administrator can export or delete project data. You can ask us at hello@tracksite.app to access, correct or delete your personal information, or to tell you what we hold; depending on where you live (for example California) you may have additional rights, and we will not treat you differently for using them. We will verify requests before acting on them.

13. Where data is stored

TrackSite is operated from the United States and data is stored there. If you use it from another country, your information will be transferred to the United States.

14. Children

TrackSite is a business tool and is not directed to children under 16. We do not knowingly collect their personal information.

15. Changes

We will post updates here with a new effective date and, for material changes, notify company administrators by email or in the app.

16. Contact

Aharon & Ita Corp (TrackSite) · hello@tracksite.app