Terms of Service

1. Who we are

TrackSite (the “Service”) is provided by Aharon & Ita Corp, a Florida corporation (“TrackSite”, “we”, “us”). These Terms are an agreement between us and the company or person that creates a TrackSite account (“Customer”, “you”). By creating an account or using the Service you accept these Terms. If you accept them on behalf of a company, you confirm you are authorized to bind it.

2. The Service

TrackSite is cloud software for construction contractors to track project budgets, subcontractor payments and retainage, expenses and invoices, change orders, schedules, daily logs, photos, plans and weekly reports. The Service is offered for business use only.

3. Accounts and users

Each Customer has one or more company administrators who invite users and choose what each user can see. You are responsible for your users, for keeping passwords confidential and for everything done under your account. Tell us right away at hello@tracksite.app if you suspect unauthorized access.

4. Free trial

New companies get a 14-day free trial with no card required. When the trial ends, projects stay readable but cannot be edited until a subscription is activated.

5. Fees and billing

Fees are charged per active project per month, with unlimited users, at the prices shown on tracksite.app/pricing when you subscribe. Each project’s plan is based on its contract value including approved change orders; if a project crosses a plan limit, the new price applies from the next billing month and is never charged backwards. Volume discounts are based on the number of active projects in the company. Archived projects are billed at the Archive price. Adding, archiving, restoring or deleting projects during a month is prorated. Subscriptions renew monthly and are charged in advance by card or US bank account (ACH) through our payment processor, Stripe. Prices do not include taxes; where we are required to collect sales tax, it will be added to your invoice. We may change prices with at least 30 days’ notice by email; the change applies from your next billing month after that notice.

6. Late payment

If a payment fails we will notify you and retry. If it is still unpaid 7 days after the failure, the company becomes read-only until the balance is paid. If the subscription is cancelled for non-payment, the cancellation rules below apply.

7. Cancellation and refunds

You can cancel at any time from Billing in the app; cancellation takes effect at the end of the current billing month and you will not be charged again. Fees already paid are not refundable, except where the law requires otherwise or we decide otherwise in writing.

8. Your data

You own the data and files you put into TrackSite (“Customer Data”). You grant us a limited license to host, copy, process and display Customer Data only to provide, secure and support the Service. You can export your data at any time, one project or all of your company’s projects at once, including after a subscription ends. When you delete a project, it can be restored for 30 days and is then permanently erased. After a subscription ends, your data is kept read-only for 12 months: you can export it, and you can reactivate at any time by subscribing again, with everything as you left it. We will email you 30 days before deleting it. After that it is permanently deleted, including from our backups as they rotate in their normal cycle (within 35 days). We do not sell Customer Data. Our handling of personal information is described in the Privacy Policy.

9. AI features

Some features use artificial intelligence, for example to read invoices from a photo or to draft weekly reports. AI output can be wrong or incomplete. You are responsible for reviewing it before you rely on it, save it or send it to anyone. TrackSite is a tracking tool: it does not provide accounting, tax, legal, engineering or lien-law advice, and you remain responsible for your payments, lien waivers, contracts and filings.

10. Acceptable use

You agree not to: break the law or anyone’s rights using the Service; upload malware or content you have no right to share; try to access other customers’ data or bypass security or billing limits; overload, scan or reverse-engineer the Service; or resell it without our written permission. We may suspend access that puts the Service or other customers at risk, and will tell you why when we can.

11. Availability and changes

We work to keep the Service available and secure, but it is provided without a guaranteed uptime. We may improve or change features; if we remove a feature that is essential to how you use the Service, we will give reasonable notice.

12. Disclaimer

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and our total liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or to either party’s fraud or wilful misconduct.

14. Indemnity

You will defend and indemnify TrackSite against third-party claims arising from Customer Data or from your or your users’ use of the Service in breach of these Terms or the law.

15. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Florida, and both parties consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms. If a change is material we will notify company administrators by email or in the app at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

17. Contact

Aharon & Ita Corp (TrackSite) · hello@tracksite.app